Tennis Monsters
Privacy Policy

This privacy policy discloses the privacy practices for TENNIS MONSTERS Limited, including the website at www.tennismonsters.com and covers what we gather, how we look after it, use it, and how to correct or change it.

PRIVACY COMMITMENT

TENNIS MONSTERS value our customers and respects their privacy. We recognise the trust you place in us through your dealings with us. We do everything we can to maintain this trust. Under law, your rights to privacy are also protected. Privacy laws place strict requirements on us to treat certain information collected as confidential, to store information securely and to allow you easy access to check and correct your information.

SCOPE OF OUR PRIVACY POLICY

Our Privacy Policy applies to the personal information we collect, maintain, store and use about you as our customers, visitors to our website and other digital services, job applicants and members of the public.

COLLECTION

TENNIS MONSTERS may collect personal information about you when you register and enrol in a coaching programme online, contact us, enter a competition, make a purchase in our Tennis Pro Shop, or join our mailing list. The types of personal information we may collect includes your name, contact details, if a “Junior” we require your date of birth and parents contact details, referral source and enquiry or complaint details. We may require this information to be able to provide you with the service you are requesting.

If you are a candidate for employment, we may collect other information as further set out in our application forms or during the recruitment process. This may include information relating to your employment history, working eligibility rights, suitability for the role you are applying for, and your referee details.

USE

We collect and use your personal information to provide, administer, improve and personalise your experience with TENNIS MONSTERS and our products and services, to run competitions, conduct surveys, process payments, maintain and update our records, or verify your identity. We may not be able to do these things without your personal information, such as deliver your online requests or respond to your enquiries.

We do not sell or rent your information to third parties, however we do use other companies and individuals to assist us with processing payments, marketing, data processing, IT, archival, auditing, accounting, customer contact, legal, business consulting, banking, delivery, data analysis, document management, research, investigation, insurance, website and other services. These companies and individuals are not authorised to use your personal information for any other purposes.

If you are a candidate for employment, we collect information to assess your suitability for a position within our business and for other purposes such as contacting referees and performing background checks.

PROMOTIONAL COMMUNICATIONS

TENNIS MONSTERS want to communicate with you only if you want to hear from us. If you prefer not to receive the occasional newsletter during the coaching programme term and other information from our Coaching Director, please let us know by updating your preferences or clicking on the unsubscribe link at the end of any of our communications. This will mean you will no longer receive any information about coaching programmes, tournaments, tennis club news, events and offers from our Tennis Pro Shop and sponsors. If you change your mind, you are welcome to sign-up again to our newsletter any time.

ONLINE SECURITY

TENNIS MONSTERS uses a variety of security measures to maintain the safety of your personal information. All user contact information is contained behind a firewall and only accessible by a limited number of administration employees who have special access rights. As an added safeguard, TENNIS MONSTERS does not store credit card information.

We take website and credit card security extremely seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions. We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts information as it is transmitted over the internet. This encryption scrambles details such as credit card numbers and personal information, so other computers are unable to decipher the information, ensuring privacy and security.

However, please note that while we take appropriate technical and organisational measures to safeguard the personal data you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note we cannot guarantee the security of any personal data that you transfer over the internet to us.

If you are using a computer or terminal in a public location, we recommend you always log out and close the website browser when you complete an online session for your security.

PERSONAL INFORMATION ACCESS

We will take all reasonable steps to ensure that personal information held by us is accurate and up-to-date. You are entitled to obtain from us confirmation as to whether or not we hold personal information about you and you are entitled to reasonable access to this information.You may also request:

1. That we correct this information if it is inaccurate; and
2. That your details do not appear on our database.

You can make changes to your personal information by contacting us using the “Contact Us” page on this website, or by emailing us at admin@tennismonsters.com.

GENERAL

By using our website, you are consenting to the collection of information by us in accordance with this Privacy Policy. Please note that we reserve our right to amend, remove, or vary this policy without notice. You should check this page regularly to take notice of any changes we have made to this policy.

COOKIES

Our website uses “cookies”, which are small data files stored on your computer when you visit a website. Cookies enable you to enrol for coaching programmes on our websites and may be used in a variety of ways to enhance or personalise your online browsing and user experience.

To make full use of the online features of the TENNIS MONSTERS website, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain features of the website by using them. If cookies are switched off, you may not be able to make a transaction on the TENNIS MONSTERS website.

CONTACT US

If you have any questions relating to Privacy, or to the TENNIS MONSTERS Privacy Policy, please email us at admin@tennismonsters.com.